Privacy Policy highlights at a glance
How Casino Best protects your information — a quick overview
What Data Is Collected
Your name, phone number, and email at registration; financial details required for payments; and general log data to improve your experience — nothing more. Casino Best does not collect unnecessary information.
How Your Information Is Kept Secure
Your data is protected on Casino Best with the highest level of security through 256-bit SSL encryption, regular cybersecurity audits, and a strict restricted-access policy.
Your data is never sold
Casino Best will never sell your personal information to third parties under any circumstances. Your data is not shared with advertisers, data brokers, or any other party for commercial purposes.
You Are in Control
You have the right to view, correct, or request deletion of your personal data. Contact support at any time and Casino Best will process your request.
Cookie Policy
Casino Best's website uses only essential and functional cookies. No tracking or advertising cookies are used.
Data Retention Period
Data for active accounts is retained for operational purposes. After an account is closed, certain information is kept for a defined period as required by law, then permanently deleted.
By creating an account or using Casino Best's services, you agree to this Privacy Policy. For any questions about this policy, contact us at support@casinobest.asia.
1 Introduction
This Privacy Policy applies to Casino Best (casinobest.asia) and its mobile application. It describes what types of personal information Casino Best collects, why it collects it, how it is used, and what steps are taken to keep your information secure.
Casino Best believes your privacy is a fundamental right. Every piece of information we collect has a clear and specific purpose — collecting unnecessary data goes against our policy. This policy has been written in Bengali for the convenience of Bangladeshi members; however, the English version will apply in the event of any legal dispute.
This Privacy Policy applies to Casino Best's Terms & Conditionsshall be considered part of. Read both documents together for a complete picture of the relationship between you and Casino Best.
2 What Information Is Collected
2.1 Information provided directly by you
When you register with Casino Best, make a payment, or contact support, certain information is collected directly from you:
- Identity Information: Full name, date of birth, nationality.
- Contact information: Email address, mobile number.
- KYC Documents: A copy of your national ID, passport, or driving license (only when verification is required).
- Payment information: Mobile banking number (bKash, Nagad, Rocket) or bank account details — used solely for processing transactions.
2.2 Automatically Collected Information
Certain technical data is collected automatically while you use the website or app. This is used to improve service quality and ensure security:
- IP address and device type.
- Browser and operating system information.
- A log of which pages were visited and for how long.
- Login time and device ID.
Important information
Casino Best never stores your full bank card number or PIN. Payment details are always processed in encrypted form and are not stored directly on Casino Best's servers.
2.3 Information Collected from Third Parties
In certain cases, Casino Best may verify information from legitimate third-party sources to meet legal obligations — such as fraud prevention or anti-money laundering checks. Any such information is used strictly for legal compliance purposes.
| Data Type | Reason for collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Age Verification & Account Identity | Yes |
| Mobile Number | OTP Verification & Communications | Yes |
| Account communication & security | Yes | |
| Identity Document | KYC verification (before withdrawal) | For Withdrawals |
| Payment Number | Deposit & Withdrawal Process | For Payment |
| Device & IP Information | Security & Fraud Prevention | Automatic |
3 How your information is used
Casino Best uses your information only for specific, legitimate purposes. Each reason is clearly outlined below:
- Account management: To create, verify, and maintain your account.
- Service delivery: To operate gaming, payment, bonus, and other services.
- To ensure security: To detect suspicious logins, fraud, and duplicate accounts.
- Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
- Customer Support: To respond to your questions or complaints.
- Service Improvement: To analyze usage patterns and improve the app and website.
- Authorized Communications: To send important updates, security alerts, and notifications about changes to our terms.
Casino Best never uses your data for profiling or behavioral advertising.
5 Data Security
Casino Best has put in place multiple technical and organizational measures to protect your data. These measures are continuously reviewed and updated.
- SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
- Two-factor authentication (2FA): Optional OTP verification for an added layer of login security.
- Restricted Access: Only authorized personnel are permitted to access specific data.
- Regular security audits: Periodic security testing conducted by independent third-party experts.
- Data backup: Secure and encrypted backup system.
- Penetration Testing: Regular testing to identify potential vulnerabilities.
Please note that no one can guarantee absolute security on the internet. Casino Best makes every effort to protect your data, but you should also take precautions on your end — use a strong password and never share your login credentials.
If a security breach or suspicious activity is detected, Casino Best will notify affected members as quickly as possible and take all necessary action.
6 Cookie Policy
Casino Best's website and app use cookies and similar technologies. Cookies are small data files stored on your device that allow the website to recognize you.
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the site to not function properly.
7 How Long Your Data Is Retained
Casino Best retains data only for as long as necessary. Retention periods vary depending on the type of information:
- Active account data: For as long as the account remains active.
- Transaction Records: Typically 5–7 years as required by legal obligations.
- KYC Documents: Up to 5 years after account closure.
- Support Contact: Up to 3 years.
- Log Data: Up to 12 months maximum.
Once the retention period expires, data is permanently and irreversibly deleted. You may also request expedited deletion of your data after account closure — however, Casino Best is required to retain any portion subject to legal obligations.
8 Your Data Rights
As a Casino Best member, you have important rights over your own data. These rights are free to exercise and can be invoked at any time.
Right to access
You may request to see what information Casino Best holds about you. Contact support and you will receive a response within 30 days.
Right to rectification
You may request corrections to any inaccurate or outdated information. Some details can be updated directly from your profile.
Right to erasure
After your account is closed, you may request deletion of your data, within the limits of any applicable legal obligations.
Right to restrict processing
You may request that the use of your data be restricted under certain circumstances.
Right to data portability
You may request your data in a standard format (such as CSV).
Right to Object
You have the right to object to certain types of data processing.
To exercise any of these rights, send an email to support@casinobest.asia. Casino Best will typically respond within 30 days. For complex requests, it may take up to 60 days — in which case you will be notified in advance.
9 Protection of Minors' Data
Casino Best strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any personal information from minors.
If a parent or guardian discovers that a person under the age of 18 has created an account on Casino Best, please notify us immediately at support@casinobest.asia. Casino Best will promptly close the account and delete any collected data.
10 Policy Updates & Contact
Casino Best may update this Privacy Policy from time to time — due to changes in technology, legal requirements, or our services. For significant changes, all registered members will be notified by email or in-app notification at least 14 days in advance.
For minor changes, only the "Last Updated" date at the top of this page will be revised. Continued use of the service after any changes constitutes acceptance of the updated policy.
For any questions, concerns, or requests regarding this privacy policy:
- Email: support@casinobest.asia
- Live chat: 24/7 via website or app
Language-Related Matters
The Bengali version of this Privacy Policy is provided for the convenience of Bangladeshi members. In the event of any legal dispute, the English version shall be considered the definitive text.
Casino Best's privacy commitment
What We Believe and What We Guarantee
Data Minimization
Only what's necessary — no more, no less.
No Ad Tracking
Third-party advertising cookies and trackers are not used on Casino Best.
Industry-Standard Encryption
256-bit SSL — the same technology used in the banking industry.
Restricted Access
Only authorized personnel have access to your information.
Immediate breach notification
In the event of any security incident, affected members will be notified as promptly as possible.
Secure Data Deletion
Once the retention period expires, data is irreversibly deleted.
FAQ
Frequently Asked Questions from Our Members
Play with Confidence — Your Data Is Safe
Your privacy is protected at Casino Best. Register today and experience Bangladesh's most trusted gaming platform.